I learned a couple of months ago that, with Apple TV there is an app called Fibe TV that allows you to watch Fibe TV on a second TV (if you have subscribed to it) without using a second rental receiver.
You still need the PVR receiver though.
I have been watching Fibe TV on the downstairs set for over a month without a receiver, so today, I decided to take that receiver back instead of paying $7 a month rental on it.
Unlike Rogers, who will take equipment back right at the store, Fibe TV makes you take it to a Canada Post outlet and get a tracking number, then phone Bell and tell them you’re returning a receiver.
I undertook to do that, but just for a bit of protection, I took a picture of the model number and serial number of the receiver in question. Lucky I did because when it came time to advise Bell, I encountered the most aggravating customer service rep ever. His name was West and he took a very simple task and made it into a complicated mess.
First, he wanted to know the model number of the receiver in question……something that the store people did not mention was necessary. Then he confused the issue even more by telling me I had 3 receivers. It was only after lengthy dialogue that I finally realized he was including an Internet modem as a receiver. And all through it, he kept talking over me and not listening to what I was saying. It was so exasperating.
In the end, I returned to the store and outlined my displeasure with Bell Customer Service Rep who I had called. The in store people – Janelle and Crystal – were very helpful and said they would pass on my complaint to Bell Fibe customer service.
We’ll see what happens.
Life Unfolding 